FAQ's
1. What kind of products do you offer?
We offer a wide range of handcrafted products that celebrate India’s artistic heritage — including home décor, tableware, gifting items, and lifestyle products. Each piece is created by skilled artisans using sustainable materials and traditional techniques.
2. Do you sell in bulk or to businesses?
Yes, we cater to both individual customers and bulk buyers such as resellers, retailers, HoReCa (Hotels, Restaurants, Cafes), and corporate gifting partners. For bulk inquiries, please reach out through our Contact Us form or email us directly.
3. Are your products eco-friendly?
Absolutely. Sustainability is at the core of what we do. Our products are crafted from natural, biodegradable, or recycled materials, supporting fair trade and environmentally responsible practices.
4. Can I customize an order?
Yes, we accept customization requests for bulk and corporate orders. Depending on the product type, we can personalize colors, materials, or packaging to match your brand or event theme.
5. How long does delivery take?
Delivery timelines vary based on your location and order size. Typically, individual orders are delivered within 7–10 business days, while bulk or customized orders may take longer.
6. What is your return or exchange policy?
We accept returns and exchanges for damaged or defective products within 7 days of delivery. Please ensure the item is unused and in its original packaging. For full details, kindly visit our Return Policy page.
7. Do you offer international shipping?
Yes, we ship select products internationally. Shipping charges and delivery timelines may vary depending on the destination. Please contact us for specific details before placing an international order.
8. How can I contact customer support?
You can reach our support team through the Contact Us page, or email us at [your email address]. We’re available Monday to Saturday, 10 AM to 6 PM (IST).
